Customer satisfaction is our top priority, so any merchandise purchased from us is fully returnable. Here are some guidelines to ensure a quick and hassle-free return process. Instructions For Returns and Exchanges: Returns and exchanges must be made within 30 days of you receiving the item. The item must be unused and in it's original packaging. Contact us by email: customerservice@preventcrimenow.com to let us know what item you want to return or exchange and for what reason. Don't forget to include your order number We will email you within 24 hours with your Return Authorization (RA) Number. Repackage the item making sure to clearly write the Return Authorization (RA) Number on the outside of the package. Send the return to our distribution center: Self Defense and Surveillance or  (SDAS) 3447 W 97th Ave #23 Westminster Colorado 80031 Once the item has been received, we will send you the exchange item or refund your account. A 15% restocking fee is applicable on refunds for returns not due to an error on our part.